This week, Amazon announced that it is discontinuing its telehealth programme, known as Amazon Care, while it rethinks how to enter the healthcare sector.
2019 saw the launch of Amazon Care for staff members and corporate clients. On its website, it said that its goal was to “virtually connect patients with a clinician “24/7, 365 days a year. In certain cities, it offered some services in person.
According to a memo to staffers from Neil Lindsay, senior vice president of Amazon Health Services, Amazon Care will no longer be offered at the end of the year because the internet giant determined it “isn’t the right long-term solution” for customers.
For the “big corporate customers we have been targeting,” he claimed, the programme wasn’t “full enough,” and it wouldn’t last over time.
According to The Wall Street Journal, the action demonstrates the difficulties tech businesses are facing as they attempt to disrupt the healthcare sector.
According to the Journal, “Amazon is looking to disrupt a healthcare business overseen by state and federal regulations, as well as many corporations and providers with established connections.” An earlier attempt by Amazon to enter the healthcare industry through a joint venture with JPMorgan Chase and Berkshire Hathaway Inc. failed after three years.
According to Lindsay’s memo, the corporation will keep up its efforts.
As we use what we’ve learned from Amazon Care, he said, “we’ll keep innovating, learning from our clients and partners in business, and holding ourselves to the greatest standards as we help reinvent the future of health care.”