Fincare Small Finance Bank launches video banking services for customers


Mumbai: Fincare Small Finance Bank has announced the expansion of its state-of-the-art banking services with the launch of its video banking services for customers.

With the aim of reducing queues and providing location banking services, the Bank has launched a video banking platform where customers can connect face-to-face with the bank’s customer service representative and chat, simply by initiating a video call using the Bank’s WhatsApp. channel.

The channel supports the increased desire for modern, digital means of banking with elements of more personalization, fast and convenient, with the satisfaction of full interaction without the need to visit a physical branch. This channel not only brings the bank closer to the customer, but also helps in providing customized services.

Speaking about the new proposition, Ashish Misra, Chief Operating Officer – Retail Banking, Fincare Small Finance Bank said, “Fincare Bank has been at the forefront of using innovative technologies to simplify customers’ lives and provide them with convenient platforms. As a digital bank, we are always looking to build capabilities that will meet customers’ needs for “comfortable banking”. Video banking is one such opportunity that aims to redefine the banking experience for millions of individuals.”

Fincare Small Finance Bank is a new age bank with digital first DNA. It offers modern banking services through ATM, ATM, WhatsApp, Mobile, Internet Banking, Video Banking and BOT.

Fincare Small Finance Bank aims to transform banking for its customers through simple products, automated processes and instant decisions and transactions. Driven by technology, Fincare SFB, on one hand, caters to the banking needs of micro entrepreneurs as well as micro enterprises, enabling their financial inclusion, and on the other hand, provides modern and innovative banking services to digitally savvy, metro and urban customers.

Fincare Small Finance Bank commenced banking operations on 21 July 2017 under Section 22 of the Banking Regulation Act, 1949, after receiving a final license from the RBI in May 2017. Fincare SFB is included in the Second Schedule of the Reserve Bank Act of India, 1934, published in the Gazette of India on 13 April 2019.

As of March 31, 2022, the bank serves 32+ Lakh customers across 19 states/UTs and has more than 12,000 employees.

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